Navigon Complaint

Poor customer service - Navigon 2100

Reviewed by Shrewd1
Complaint

I purchased a Navigon GPS last year, and it worked great, until my car seat track caught the car charger for the unit and sliced it in half.

I tried looking online for a replacement with no luck. Anything not made by the company would charge the unit, but the unit would not work while it was charging, making the whole point of having the GPS moot. (Let's face it, no one needs a GPS to find their local sites, they need it for long trips, which means the unit must have power).
So I emailed the customer support eddress listed on the instructions pamphlet, only to get the response that
"Accessories, map material and content are not available in North America through NAVIGON."
What? I didn't want an accessory, I wanted a replacement part. And the company that manufactured it couldn't sell me one!
Talk about incompetent.

Then the went on to tell me that the company was "reallocating resources" from its GPS line. Sounds like a faltering company to me. They went on to say that they were focusing on software instead.

I'm sorry, but I didn't ask about that. I'm interesting in getting the replacement part from them that nobody sells.
Talking about stiffing a customer.

I recommend against buying anything Navigon related since they aren't interested in the consumer's experience in using their product in being a pleasant one.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Navigon!

	Create a support ticket for Navigon!

	More Navigon reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

jason300 says: (3 weeks ago)

I agree i bought a 5100 less than a year ago and now im mad because its messed up and i cannot get anyone to help me we need to sue this company so we can get our money back

View all comments

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 4x4 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Navigon reviews

Similar reviews

MeasuredUp Success Stories

"I love going out and telling people that are rude to me that I am going to write a review about them on MeasuredUp and then watch them try and be nicer so i will write a good review." Patty Q.

Activity

All Activity

1 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: Shrewd1
Company: Navigon
Product: Navigon 2100
Date Added: 4 months ago

Click here to add this free widget to your website or blog!

[Top]

Navigon Complaint