Cantalk Wireless (Telus) Complaint

Poor Service, Poor Products - Telus 11 45905 Yale Road - Pay & Talk Cell phone and service

beeboop's Picture Reviewed by beeboop
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On Friday, I went into the store to buy a cell phone to have a Pay As You Go service. They offered me a package that included the phone & a free $50 card of minutes. She told me the phone takes 10 minutes for them to activate it for me, but they would deduct... More...





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beeboop1 says: (5 months ago)
0  
Yes I did recieve a call from the manager the next day (AFTER MY HUSBAND CALLED AND CREATED A RUCKUS) and they offered me some freebies and the $35 activation fee to be credited.

THE $35 FEE HAS NOT BEEN CREDITED. I NEVER RECIEVED THIS. I did recieve the car charger and case though.

To sum this up, the manager was really nice but all in all, they do REPRESENT TELUS, and nobody should have to go through all this hassle and headache for a phone. They should be embarrassed. No complaint should ever be justified. THE PHONE DIDN'T WORK and TELUS told me to SUE THEM to get me money back on a phone I had for less than 24 hours...IF THATS NOT BAD BUSINESS I DON'T KNOW WHAT IS.

"My advice is to GO ELSEWHERE"!

Dealer says: (5 months ago)
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I just want to provide an update on this issue. The client's complaints were dealt with immediately by CanTalk's General Manager as soon as he found out about the problem. Even though the original issue was actually caused by a network error and not the dealership CanTalk still stepped up and solved the issue as quickly as possible. Once the phone was working CanTalk also provided the client with two free cell phone accessories and waived the client's original $35 activation fee a a sign of goodwill. It appears that CanTalk in Chilliwack has little to be ashamed of in this case and once again proved why they have been one of TELUS' top resellers for more than 20 years.



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