Cantalk Wireless (Telus) Complaint

Reviewed by beeboop Please Improve

0

On Friday, I went into the store to buy a cell phone to have a Pay As You Go service. They offered me a package that included the phone & a free $50 card of minutes. She told me the phone takes 10 minutes for them to activate it for me, but they would deduct $15 of the $50 free minutes to do this for me. She handed me the phone after 10 minutes and told me it takes about 2 hours for the phone to work. I paid them $78.39, and I left the store. I tried to use the phone after 2 hours, then 3 hours, then at around 10pm, then in the morning, then all day on Saturday. I kep getting a message that the phone is not activated. On Saturday day at 4:30pm I went back to the store and told them the phone is not working. She told me all she could do was give me a "repair ticket" and Telus will contact me within the week. I told her I was not interested in having the brand new phone repaired as it is brand new. I would prefer to get another phone or a refund. She was adament that she will not give me either of those and my only option was to wait for the phone to be repaired. I left the phone there as it was no use to me. It did not work. I called Telus when I got home and told them what happenned. The man I spoke to explained to me that Telus was having problems with their service and I need to go get the phone and call him back when I got home, thus waiting another hour on hold, to file a compaint. Then the phone would be fixed within the week when Telus sorted out their service problems . I told him that this will not do. I am not waiting to have brand new phone fixed. When I left the store, it was not working, and considering I had just bought it, I do not want the hassle. He told me that Telus will not refund my money nor would I be getting a replacement phone. My only option is to keep the phone and be patient for Telus to fix it. He told me that if I felt it would be better to take them to court then thats what I should do. Any suggestions on what I should do? The store inormation is here:

Cantalk Wireless (Telus Store)
11 45905 Yale Road
Chilliwack, BC
V2P 2M6
604-702-0700

	Company: Respond to this review
	Consumer: Post a reply for this review
	Write a review about Cantalk Wireless (Telus)!
	Create a support ticket for Cantalk Wireless (Telus)!
	More Cantalk Wireless (Telus) reviews, complaints, compliments and support tickets

• Gateway is agateway to poor service
• Buxton Bag
• very poor store
• Disgusting, Lazy, Poor representation, Lack of any pride
• Poor customer service
• Poor Customer Service
• -VERY POOR SERVICE -DIDN'T SHOW...
• Burger King on Grant's Road in East Wenatchee POOR service
• Poor service on ATV. Daughter...
• Superpages.com Poor customer...
• Poor customer service. Arnold's...
• Poor Service
• Poor customer service, multable...
• poor customer service or lack...
• Montana Custom Hay
• Poor reception and too many...

• Poor, poor customer service
• Poor service
• POOR SERVICE - BAIT AND SWITCH TACTICS
• Time Warner poor service-no rebate
• POOR QUALITY
• Inspiron 1420
• Dell may receive poor ratings...
• Poor Service Pizza Hut Out of...
• Hearthside - Crummy Customer Service
• Poor Service Tivo has the worst...
• I have received poor service each time I've called.
• poor all around junk furniture...
• Poor Service
• Poor service!