Jet Blue Airlines Complaint

Poor Service - wrong dates on my itinerary, wants me to pay double to have it corrected

damsel0101's Picture Reviewed by damsel0101
Complaint 		 0

I booked online for travel from Thursday 15th January to Sunday 18th January inclusive from Boston to San Diego. I arranged unpaind time off, informed my party in Sandiego concerning my arrival, so that they could arrange their time schedule accordingly. By some flux, when I printed the itinerary, the dates for me to travel were one week later than I had booked. The supervisor refused to adjust the fare to the correct time schedule. He was very unsympethatic and did not allow me to speak as he kept on speaking ovr my own voice. I now have to travel on the dates the computer generated (apparently), thus having to take another three days unpaid leave. It was either that, or pay or pay double the fare I was given for the later travel.

American Airlines is certainly more customer friendly and sympathetic to customers. I thought Jet Blue was superb, but this experince has left me shattered, disappointed, out of income for the six days involved (the correct dates which I booked and arranged to be away from work for) and the ones Jet Blue decided to generate for me. But the customer apparently is never right as far as Jet Blue is concerned.

Well Jet Blue, you do have to reducate yourelf with the building blocks of competitive advantage or you may sink if this keeps recurring!

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