AttUverse Complaint

Poor Service

Reviewed by hbl3844
Complaint

I spent over an hour on the phone this evening with the ATTUverse Support team. Only to learn that my service was disconnected becuase I inadvertenly sent my payment to my old ATT phone account, rather than ATTUverse. This was clearly my error; however, it was evident that the payment was intended for Uverse as it was the exact amount due. They refused to apply the payment to the proper account. They insisted on another payment. They charged me a $60 renewal fee. They refused to allow me to speak to a manager. In the end, they have a very unhappy customer who still HAS NOT INTERNET OR CABLE 4 hours after this fiasco on the phone.

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