Dishnetwork Complaint

Reviewed by Venus3 Please Improve

0

i called Dishnetwork to make a payment by phone as I always do. This time however, they have a voice automated service. It is the poorest most disgraceful service I have ever used. You not only have to listen to stupid pay per view adverstisements, they can't get your information correct. I gave my card number and the voice repeated back some ridiculous number I never said, I have to punch in the number. The voice asked whether or not I wanted it to be activated throught the AMT and I said no but the voice kept saying I can't understand you. Would you like me to connect you with an operator, however it will be a $5.00 charge. This went on and on. It took about 3 or 4 times before they got it right. Each the voice asked me if I wanted to be connected to an operator but it would be a $5.00 charge, I answered no. I do not have a speech impedement, nor am I incapable of following instruction. I do a lot of phone payments and this is the worst I've ever encounter. The audacity they have in threatening to charge you $5.00 for connecting someone to a operator because of their poor service is amazing to me. My time is very valuable to me. This procedure took me a total of about 15 minutes. I think they should pay me $5.00 for my time.

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