T-Mobile Complaint

Poor, Poor Customer Service - Customer Service on 800 line

VeryPissed's Picture Reviewed by VeryPissed
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I called the 1-877-778-2106 and 800-937-8997 numbers to get a plain answer why I cannot have a detailed call record for my prepaid cell phone. I was transferred 37 times, spoke with 2 supervisors who knew nothing about their own company, Louanne and Tony. I was was deliberately hung up on several times. Finally, very aggravated, I asked to chang my subc=scription to a "Post-Paid" instead of "Pre-Paid" and was told that the $100.00 That I had just deposited would be lost not refundable! So, I ttried to call Tony or LouAnne back but was told that they were in the bathroom. I was on the phone for 4 hours with no conclusion. Everytime I asked for a supervisor their "Qualifier" questions deemed my call not supervisor qualified! I never reached another supervisor. I called again tonight and asked about the corporate headquarters to 6 different people and each of the said that they don't know anything about the company or its headquarters! AND was hung up on each and every time! I joyfully went tomy local T_Mobile store and Adriane fixed the problem in 10 minutes, without a problem!
The poor service was provided by Joseph, Anthony, Cammie, Josh, Lorraine, Christian, and Adrianna. Louanne did absolutely nothing and Tony seemed like he was going to help but none of his staff would transfer me to his line. I was told that nobody in the company had voice mail when I asked to transfer to his extension. This really pissed my wife and I off! HELP!!! Pass this on to every rating service out there and try the numbers your self! - Mike


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Eric68 says: (3 months ago)
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Well i feel your pain. I recently purchased 2 cell phones and the at home router. I will try to keep this short, but not sure if i can. I had multiple problems with the router. The at home router does not work. I continued to have dropped calls and i was only 20 feet away from the router. I also had the same issues with customer service and tech support. When they can't answer your question, they transfer you to nowhere. Supervisors are worthless and i asked to be connected with manager and they told me that our managers do not take calls. Here is a company that does not want take care of there customers. I canceled with T-mobile and have spent hours on the phone with there customer service reps trying to get my money refunded. They told me it can take up to 30 days. I called on the 30th day. The first rep told me that they actually did not receive the equipment until last week. I hung up and checked the tracking. The equipment arrived 30 days ago and delivered. I called back, this rep told me well the 30 days is not up yet, call back closer to the end of the day. I hung up and called back again. This rep stated, no problem, I will go ahead and request our account manager to look into this which could take 7-10 business days. unacceptable, i spoke with her supervisor and she couldn't do anything and would not forward me to her manager. I called T-Mobile corporate office and the receptionist told me that all customer complaints had to be faxed. If someone is researching to start service with T-mobile, all i have to say is don't. They still have $320 of mine. Companies that really care about there customers would not allow this to happen.
Eric


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