JETBLUE AIRLINES Complaint

Poor JFK Customer Service

FrequentTraveler's Picture Reviewed by FrequentTraveler
Complaint 		 0

I have flown JetBlue a few times and on all previous occasions the experience has been very good. However, in this most recent case, when my flight from JFK was canceled, they had a very difficult time handling what should be fairly routine occurrences, like canceled flights or schedule changes, and the so-called supervisors were very rude and curt. In one instance, when trying to figure out the new booking for a later flight, the supervisor stopped explaining the new flight schedule in mid-sentence to walk over to a fellow co-worker and began chatting. The representative that was first helping me, who was unable to do anything on her own, had to go find another supervisor to eventually complete the process. I understand we can't expect good customer service from airlines anymore, but at the very least, I hope we can expect airline representatives to be able to do their jobs and show some semblance of being able to interact competently and clearly with their customers.

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