Norm Thompson Complaint

Poor Delivery Service - Delivery of purchased items

Reviewed by andreea
Complaint

In my experience, Norm Thompson Catalog Company does not deliver online purchase items by the date as requested. To make the situation worse, they do not warn you that the items will not be deliver on time so you can make other arrangements,they do not response to emails inquiring about the purchase and Norm Thompson does not offer credit when they failed to deliver. I had order Christmas gifts from Norm Thompson online in November indicating that I wanted them delivered in the week of December 15, 2008. I receive the items on December 26 with no offer to adjust the cost of the items. I had tried to contact the company before Christmas but they did not respond to my inquiries. Norm Thompson did not warn me that the items would not be there by the agreed date.

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tooper says: (10 months ago)

Norm Thompson used to be a phenomenal company. Not any more. Their customer service is pathetic! I ordered a couple of large items, this past Christmas, on December 4th. I ordered so early so that they would be delivered well in advance of the 25th. The recipients did not receive their items until Christmas Eve!!!! I emailed the company twice, during the month of December, in order to find out what the problem was. No one responded to the first email. So, I called (and was on hold for over an hour) to find out what the problem was. I got an exasperated customer service rep who seemed really annoyed that I even bothered to complain. Then, all she did was make excuses for the company. I finally received a response to my second email. It too was loaded with excuses. In addition to all of this, I even posted a negative review of Norm Thompson's womens "save your sanity" wallet. Do you think that Norm Thompson ever bothered to put that on their site? Of course not. They are only posting good reviews of their products. I will never buy from them again, as they have turned out to be an ineffective, unethical organization.

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DetailsReview Rating: 1 out of 5
Reviewed By: andreea
Company: Norm Thompson
Product: Delivery of purchased items
Date Added: 11 months ago

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Norm Thompson Complaint