One and One internet inc Complaint

Poor Customer service - Internet hosting

tjscali's Picture Reviewed by tjscali
Please Improve 		+1  

I have use several web hosting sites over the years with mixed reviews but one & one really takes the cake when it comes to the poorest quality of customer service.

Why did I pick them? I fell for the very large ad campaign. Seeing them in every tech magazine I started to think they would be a good choice. I, like many others was fooled. The first time I had to use the tech support I was on the phone for 2 hrs trying to get a simple domain transfer. When it was finally over my website was down for nearly 3 weeks and no one could tell me why. In the end it was finally fixed but only after many hours on the phone. I was promised a credit for the lost time and I never received it. I called once about the credit but that was another wasted hour!
If you are building a simple website and aren't worried about losing money, or don't think you will need any help, use them (at great risk!). But if you are doing more complex stuff that you might need help I recommend you avoid one and one internet at all costs! Pay the extra money to use another service it's worth it.


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More One and One internet inc Reviews and Complaints More One and One internet inc reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting


DDwrisner says: (5 months ago)
0  
I too fell for the 1 and 1. This has been one of the worst experiences for me EVER! I have spent the last 3 weeks trying to cancel my account so that I will not be billed again in the future. If you use their service be sure and keep any cancellation records you may need them several years later. Also, since I am no longer associated with my previous business I am caught in a catch 22 - they can only send information to my former e/mail address - including billing information and I have to complete a form to have my email changed and fax it back to an unworking fax machine. They cannot fax me because they don't do this. They cannot cancel my membership over the phone, because this isn't their policy either. I can cancel my membership if I have the correct password set up 5 years ago, but unfortunately to get a password reset, it can only go to the old e/mail account. I am COMPLETELY frustrated and I too have spent hours upon hours dealing with the complete chaotic processes they have in place. I would never recommend ANYONE to this company. Only bad references for me.

ssnb says: (6 months ago)
0  
We initiated a DNS redirect of our domain from 1 & 1 internet ltd to a new DNS host. Meanwhile I also initiated a domain transfer request from 1 & 1 internet to the new registrar.

This resulted in a domain registration error and consequently we have lost all our email and website access. This has persisted for 5 days despite our best efforts to re-initiate service.

The support staff are un-cooperative and un-helpful in dealing with this domain registration error which should be an easy fix.

We sent 3 emails per day to the support and transfers desk (support at 1and1.co.uk and transfers at 1and1.co.uk) and the response is woeful at best (an automated response informs you that they will respond in 24 hours, but I have heard very little). In 5 days I have received 1 email in return.

I contacted the support telephone number twice per day for the last 4 days. The call routes to the Philippines where the call centre staff are unable to perform any functions other than to record the details of the conversation on an email which is then sent to the technical team (in New York). In addition, the call quality is extremely poor (phasing in and out).

In summary we have found 1 & 1 internet to be extremely unhelpful and at best obstructive in our case. This has severely impacted our business.

I urge anyone thinking of doing business with 1 and 1 internet to be extremely aware of their terrible customer service.

Case number: C98474634 / C98558987


Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 1+3 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More One and One internet inc reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team