BestBuy Complaint

Poor Customer Service loses sales

THEDerangedMagpie's Picture Reviewed by THEDerangedMagpie
Complaint 		 0

I went to Best Buy last night. I wanted to purchase a few things, two DVDs ($20 each), a game card for my daughter's DS ($23), some plastic cases for her DS game cards ($6) and a USB cable for her DS ($?) so that we could connect it to the DSL line on our computer. After asking the clerk who worked in the department, ("We don't carry that.") I tried to see the manager ("I called, it will be a couple of minutes.") and after I had waited for five minutes, ("I called, it will be a couple minutes.") I went to the service desk. There are two obvious lines, repairs and returns, plus a largish area with a counter directly under the sign that says, "Customer Service". After standing there for ten minutes waiting, I finally got the attention of one of the clerks who was processing returns. I again asked for information on a USB cable for the DS, and was told they did not carry it. When I requested a reason, the clerk stated they didn't know why. I then asked to see a manager. The woman who came out had an attitude, and when I asked her why they didn't carry this item said, "Well, we can't carry everything." So I put the items I was going to purchase on the counter in front of her and told her she had lost not only this sale, but that I was not going to return to the store to purchase anything. Best Buy has lost not only the sale last night, but also any chance to sell us a flat screen television, which was the other reason I was there that night. I have been investigating LCD televisions with an eye to purchasing one after I explored the options, and we were probably going to purchase it from Best Buy, but are now going with someone else. The shop is the Waldorf Best Buy on Route 301 in Charles County Maryland, and they are well known for their extremely poor customer service.

Also, Best Buy apparently doesn't know about the effects of subsonic vibrations on peoples moods--they tend to get uneasy and easily aggravated when in the presence of them, and based on the vibrations I could feel through my feet from the "home theater" section, I would say that they are definitely producing them.

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