DirecTV Complaint

Poor Customer Service Starts At...

Mnementh's Picture Reviewed by Mnementh
Complaint 		 0

Poor Customer Service Starts At The Top:

I was dissatisfied with my cable company, so I tried DirecTV . It was the worst mistake I ever made and was happy to go back to the Cable Company.
Every single month, it was one issue or another, all pertaining to their customer service, sales and billing departments. As soon as I got one thing resolved, it created another problem. I finally gave up as I couldn't take it any longer.
The thing is, I was locked into a "commitment" that they would not let me out of, despite their inability to keep any of their commitments. The basically had the notion that their customers under contract were stuck, so they could say or do whatever they wanted to them.
I decided to disconnect and fight the Early Termination Fee. I took my complaints as high as I could go and found out why their representatives didn't care.
Their executives didn't care about the customer. It was all about the money. They couldn't see their hand in front of their face and couldn't understand why I would leave since they were "resolving" my issues. It didn't matter to them that there were so many issues, time after time. To them, as long as they fix things, it's ok to break other things or cause other problems for their customers. They have no clue of the frustration. They believe it's normal for their customers to have to call in month after month to fix their problems. They refused to look at the entire account history to see the depth of the problems.
So, I can see why the reps don't care. It's because the Executives simply do not care, and it shows.

DirecTV, you took a great technology and turned it into a pile of rubble. I loved Satellite service, but your customers HATE you. And it all starts at the top.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More DirecTV Reviews and Complaints More DirecTV reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 4x4 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More DirecTV reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team