Gems TV Complaint

Poor Customer Service / Business Practices - Jewelry

Mistreated's Picture Reviewed by Mistreated
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My shopping experience with Gems TV USA started off well but declined very quickly. On the Gems TV broadcast, they continuously promote the "30 Day Money Back Guarantee, return for ANY reason, and their risk free shopping". If you follow this policy and have a high rate of returns, Gems TV will block your account. Gems TV penalizes / punishes the customer. I followed their 30 Day Money Back Guarantee, and did not realize my account was blocked until I called to place an order. This is a shopping network...so I was so surprised that they no longer wanted my business after I spent a few thousand dollars. This is so unfair! I contacted the Gems TV Corporate Office, but was ignored. Talk about the worst shopping experience ever. I am glad I found out how they treat their customers (poorly) and what this company is all about, their bottom line. Gems TV has poor business practices. Why say "risk free shopping" when there are consequences...your account will be blocked for high returns? Why say "return for ANY reason" when they are requesting a valid reason? Why say "30 Day Money Back Guarantee" when you are limited to the number of returns? Why say "they place the customer first" when no one from the Corporate office will respond? Ridiculous! I have taken my business elsewhere where I am valued as a customer.


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Comments - Consumers and Companies Connect by Commenting


gemlover says: (4 months ago)
0  
I am going to report them to my credit card company and dispute a ring I bought from them that was damaged and they won't take it back because they say it was altered! I took the tag off that says do not remove because I intended to keep the ring and wore it once only to see a big crack in the gem in the sunlight. I had plenty of time to send it back with the 30 day return policy and did so only to receive the ring back saying I had altered it. Yes, I cut the tag off to keep it. Who will keep a damaged ring? I won't. They say it wasn't damaged and I even had a gemologist point take a look at it and he also said it was damaged.
So, now I am disupting it with my
cc company. I won't be doing business with them any more. They don't care about their customers or they wouldn't deny that the ring was damaged.

AvoidGemsTV says: (6 months ago)
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Purchased an inexpensive ring and withing the warrenty period, the band split as if cut by a laser. My wife only wore this ring a few times. I received my RMA number and returned the ring only to have it returned sating the item was altered. Livid, I called customer service and was informed it did not qualify for repair because of neglect. The was no neglect, it was barely worn. Unlike me, hopefully someone is diligent enough to google for these comments before purchasing the junk sold at GemsTV!

Mistreated says: (8 months ago)
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Thank you for reading and responding to my review. And sorry to hear about your negative experience. I had another incident happen (please read when published). This company is ruthless and only cares about sales. Forget the customer service...Gems TV does not deserve our business.

mnhatn says: (8 months ago)
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Customer service is absolutely horrible. I sent an e-mail; it was ignored. I called and asked how to return an item and was given the wrong information. When I called to see if the item was received I was told yes, the warehouse sent it to accounting. I told the rep. that I wanted a new ring; she told me that it will be shipped and to call back at the end of the week. I called back, another rep. told me that she sees that the ring is back in the warehouse but does not know why it wasn't shipped and she will call me back. She never called. I called her. She told me she is still waiting for the warehouse. Then she calls me back and has NO RECORDS of receiving the ring. I call back, the woman, Deborah, will not get on the phone. I ask for the supervisor, I am told "I don't know who that is." I told this person either put Deborah or a supervisor on the phone. I am placed on hold for nearly 10 minutes when a "supervisor" gets on the phone and tells me there is nothing noted in my account history and that there is no way for him to research the call history. I am calling Nevada Consumer Affairs tomorrow to see what can be done. By the way, the ring was only $49!!!!!


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