BestBuy Complaint

Poor Customer Service

the707's Picture Reviewed by the707
Complaint 		 0

We recently went to our local Best Buy (Tucson, AZ) to purchase a laser toner cartridge. We entered the store and proceeded t the back of the store where laser toner cartridges are displayed. We were unsure what cartridges would fit our printer and began looking for help. There were 2 other people on the aisle looking for help as well. I spotted an employee on the next aisle who quickly looked away and walked into the back when we made eye contact. A couple minutes later he returned and began doing slow laps around us making sure not to get within 2 aisles of us and not make eye contact. I have never seen anyone act this way. The other people on the aisle just laughed and threw their hands up. My wife asked someone in another department for help. They stated someone will be there soon and went back to holding up the counter and carrying on their conversation with another counter support agent. I then proceeded to the Apple department and began searching the internet on a Mac to find the part number for my toner. After finding the part number and still being ignored we decided to use the Mac to find another store to purchase the toner. I found an office max and looked up the phone number. I called office max and they performed a stock check while I was on hold in Best Buy. After confirming they had the toner in stock my wife and I began to exit the store. 15 minutes after entering not a single associate had acknowledged we existed, that is until we walked out the "entrance" doors. Then Security and a manager (also in the counter support department) stopped their conversation to let us know we had to use the exit doors. My wife and I laughed all the way to Office Max.

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