Florists' Transworld Delivery FTD (ftd.com) Complaint

Please, think twice before you plan to use their services.

Reviewed by gyula
Please Improve

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My order wasn't delivered but I was charged.
When I asked them to cancel my order they declined my request. See below.
"Thank you for contacting FTD.COM.

We received your recent request to cancel your order. Unfortunately, your order was already in... More...

Comments - Consumers and Companies Connect by Commenting

SamK says: (6 months ago)

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Horrible experience with ftd.com

Well, I ordered some flowers as birthday gift at FTD.com. Order was placed on time, it was paid on time but flowers were never delivered and up until now money haven’t been returned yet.

Chronology:
April 26 …ldquo; order made (for May 6)
April 30 …ldquo; payment through Paypal confirmed. Money withdrawn from my account, FTD.com paid.
May 6 …ldquo; the date when flowers should be delivered
May 6 …ldquo; ftd.com informs me that they cannon deliver it and ask me to give them another date …ldquo; I agreed as soon as they send it before May 12
May 20 …ldquo; flowers not yet delivered, no action taken by ftd.com

In the meantime I received many meaningless emails from FTD.com, from telling me that I didn’t pay (which was untrue) to downright silly…

Today is May 21. I have informed ftd.com of everything but everything is IGNORED. Product NOT delivered, money NOT returned!!!!!

If you want to buy some overpriced flowers for gift …ldquo; go somewhere else. There is plenty of competition on the market. FTD.com takes your money and then doesn’t deliver …ldquo; learn from my case!!!!!

PharmGirl says: (8 months ago)

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You can have your bank investigate this. It will take a while, but they don't get the run around like customers do.