mercantila.com Complaint

Placed order on December 30th....

Reviewed by OscarDeAguiar
Try Harder

Placed order on December 30th. One week later and after several e-mails and phone calls, I still do not have any shipping/tracking information. They charged my credit card the very same day the order was placed. Their customer service department seems to be based offshore, probably India or Pakistan. Stay away from this company. They have a great web site, very nice and professional looking. I purchased an inversion table from one of their daughter companies, http://www.inversion-table-direct.com. I am disputing the charges with the credit card company. They operate several other companies, all going back to mercantila.com , beware, stay away from this one.

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magroin says: (8 months ago)

I had a similar problem. I placed my order in DECEMBER and they still haven't shipped all of the items. I got the bike about a week after I thought I'd get it but I STILL don't have the power cord. I haven't opened the bike but I can't even reach a person to talk to. THe funny thing is they all seem to have either Pakistanie or Indian accents but they all have American names like Mike, James, Robbie...

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