Motorola, Inc. Complaint
Phone under 1 yr warranty used...
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Reviewed by Glenn Please Improve |
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Phone under 1 yr warranty used for 8 mos now and missing in action. Sent phone for repair at Motorola and didn't get any returned calls from repair staff, customer agents, and supervisors after making repeated calls on a daily basis. Going three weeks without a phone and still no call back as to status of repair. Assuming phone been missing the day they received it from FedEx 3rd of August. Supervisors admitted to be fully responsible and would send a new phone in 24 hrs on the 8th of August. Still pending to this day of the 24th of August. All I'm asking for is one simple phone call to relieve me in any way but I guess it's just too much to ask. Also e-mailed Motorola and got the same results. Also left messages at repair facility with 3 agents and all calls made there was always on a voicemail, never a live customer agent and still no response from that team. I hope this gets around because I wouldn't want anyone else to experience what I've gone through.
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