DirecTV Complaint

Pay per view now expires 24 hours after purchase - Pay per View

mhkay's Picture Reviewed by mhkay
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The following notice just appeared in medium-fine print at the bottom of my monthly statement:

IMPORTANT NOTICE Starting 4/15/08, when you buy a PPV movie, it will expire from your DVR playlist 24 hrs after purchase. Get more info at directv .com/ppvexp.

Now... More...





Comments - Consumers and Companies Connect by Commenting


kahill says: (4 days ago)
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Just informed them I'm 100% neighborhood Hollywood Video. They replied that Dish and cable have the same restrictions. So I said regardless of your legalese and disclaimers I'm not responsible for your bad business dealings. You three need to gang up on the studios. Until then PPV doesn't make $ sense.

ShaeNicole says: (1 week ago)
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I guess I'll just have to go to Dish Network, unless they have the same stupid policy. I just can't believe that your company has put the screws to your loyal customers. I can't tell you how many people I've told to get your service. Fat chance of that ever happening again.And we even have to prove we're human, Oh Please, give me a break.

hulaw01 says: (2 months ago)
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This new policy is so BOGUS! I was a big fan of directv...even recommended the service and they only will let you keep a ppv for 24hrs? Netflix...here I come!

lbfreem says: (3 months ago)
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This continues to irritate me to no end. I paid for a movie three times just to get to see it all over the course of three days. It's ridiculous I couldn't keep it for at least a week. One rental at Blockbuster is as cheap and least I get it for a few days to watch.
I'll be checking into Netflix as well (hey - maybe netflix had something to do with this. this is helping their cause :-)). Someone mentioned changing to Dish Network - do they have this same stupid process? I'm assuming so if the "the movie companies made us do it" reasoning is true.

ScottWest says: (5 months ago)
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On behalf of DirecTv, I am hereby authorized to send each and every account that has outstanding balances to CBE for collections. This is my job. Pay your bills on time and in full, and we would not have to do this. Being poor/broke is not an excuss, you ordered the service, you pay the bill.

Scott West
DirecTv
Albany, OR
1-541-926-4635 Field Office
1-360-885-9669 Regional Office
1-541-936-1908 Office
1-800-531-5000 Customer Service

darvinraph says: (5 months ago)
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Note that this policy change was driven by the studios and not DirecTV. I guess the studios are worried that they will lose the DVD sale of that favorite Disney movie your children want to watch over and over. These are the same people who thought that VHS tapes would kill the movie theater revenue. They were wrong then and wrong now. It will simply drive down pay per view purchases. More choices creates more revenue in the long run. Fewer choices hurts the industry.

PondScum says: (7 months ago)
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I already complained to DirecTV and got their form letter response that it was the Movie studios forcing them to do this. I said I wouldn't order any more PPV. Well, my son went an got I am Legend on PPV this weekend before I block the PPV channels. I wanted to see this movie and tried to watch it the next day, trying to beat the 24 hours (which is waaaay too short). Right in the middle of the movie the time ran out so I didn't get to finish it. So I went to my computer, found an torrent and downloaded the movie so I could finish it. DirecTV has turned me into a pirate with the crap 24 hour limit. If it was 3-4 days like a rental I would be able to understand that they were making a reasonable compromise, but 24 hours??!?!?! I don't think so.

john7117 says: (8 months ago)
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The new movie policy is the final straw to make sure I never buy another PPV movie. I travel and pre-set to record movies that I watch when I return. I now will rent or do Netflix!!!!!

kipwing says: (8 months ago)
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never again ppv id rather drive to movie rental store,thought i was done with that!

jhurdjr says: (8 months ago)
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Hello, NetFlix. I travel 3-5 days a week, and when i come home, I look forward to watching a movie I paid for 2 days earlier, and recorded, so that I could watch it at my leisure. NOT YOUR LEISURE! Bastards.

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