Crate and Barrel Complaint

Patio table failed - Catalina table

SolBriks's Picture Reviewed by SolBriks
Please Improve 		0  

I purchased an expensive patio table, chairs, cushions and umbrella. The table was defective and failed. I called the Crate and Barrel store that sold me the table in Paramus, NJ and got no satisfaction, just inane remarks that I did not take the patio table into the house when it rained or when it got cold.

After calling the Crate and Barrel store in Paramus repeatedly I finally got an incompetent and plainly unresponsive person that could or would do anything to stand behind the product.

I am appealing with their corporate office and the store manager. After being a loyal customer over many years, I will stop doing business with this organization.

I will report on this problem as I communicate with Crate and Barrel or proceed to take them to small claims court.

Sol Briks
203-372-5185
Call me and tell me your problems with this organization.


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Comments - Consumers and Companies Connect by Commenting


maximbella says: (4 months ago)
0  
I am having a issue with them over a $7k table and after escalating to the corporate customer service, am now escalating it further to the CEO. I will NEVER shop with them again. I feel your pain...

SolBriks says: (6 months ago)
0  
Update. I received an offer of $100 store credit from the Paramus store. I accepted in disgust.

I will give the certificate to my children and never set foot in the this store again.

Sol Briks


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