priceline.com Incorporated Complaint

PRICELINE = RIP-OFF - Car Rental

Woody49's Picture Reviewed by Woody49
Please Improve 		0  

I put in a bid for a rental car with an incorrect date. The bid was accepted with the error. I contacted PRICELINE.COM within minutes of getting the confirmation. I was told that to make the correction there would be a charge of more than $60. So much for trying to save a few $$$. So much for customer service.

PRICELINE.COM is a RIP-OFF - BUYER BEWARE!!!


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Comments - Consumers and Companies Connect by Commenting


cindymerryl says: (1 month ago)
0  
Priceline is one good discount company and its just fair to charge for your mistake, they do have a system check at every step so it should be safe all throughout, unless you won't really take precaution then it is the customer's fault not the system and the human error entail damages on their part, they do pay-off or refund if the error is on their side.

fairandbalanced says: (2 months ago)
0  
Priceline states quite clearly in their terms of service that once you place the bid, there's no going back. That's why they ask you to confirm (a couple times) exact dates and other details. If they gave refunds to everyone who called because they didn't like their hotel assignment or rental agency, they'd be out of business. It sounds like in your case you made an honest mistake, but too many people would take advantage of them. Those are the rules and that's how Priceline can give such steep discounts in the first place.


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