mediamax thelinkup Complaint

POOR customer service

Reviewed by andy
Complaint

My husband had a free account with MediaMax and received no warning that this change-over was going to happen. All of our photos were stored there as backup. We recently had a terrible computer virus that required the hard drive to be completely wiped. We thought that we could just download our "backup" pictures from Mediamax, but found the site shut down. Fortunately, we did have previous CD backups of our photos...we are now missing about 1 year of photos of our little girls. Completely unaccpetable. Apparently there were a few customers that did get notice of this, but it seems that the vast majority did not. Shame on Mediamax/TLU.

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