Ace Hardware Complaint

POOR QUALITY TOOLS AT ACE - Shovel

Reviewed by boris1
Complaint

I recently bought a long handled shovel at the Firestone Co Ace Hardware store. When I tried to use the shovel, it was so flemsy that it was barely usable. It is supposed to be a hardened and tempered shovel, but was of very poor quality. My work background is over 30 years as a manufacturing engineer and tool and diemaker, so I know something of metalurgy and hardening of metals. When the shovel proved to be unsatisfactory, my intention was to purchase their most industrial grade shovel, and return the shovel I had for
credit against the more expensive shovel. The customer service rep at the store refused to do anything on my behalf, despite my belonging to there regular buyers value club. I spend money regularly at this store for assorted houseware items, and will no longer do business with them. When I contacted the corporate customer service, they as well had no interest in standing behind their product. Let the buyer beware when dealing with the Ace Hardware company.

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Curt says: (1 year ago)

Hmmm, most larger Ace stores have a "Policy A" return with Ace. This means all they have to do is make a defective charge back to their warehouse and then give you credit for your item,,,,, that is if the vendor bought the shovel from Ace supply. If he bought it from other source that is a different matter.
You get what you pay for,at Ace or BigBox... But... the store should have exchanged it for you.

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DetailsReview Rating: 1 out of 5
Reviewed By: boris1
Company: Ace Hardware
Product: Shovel
Date Added: 1 year ago

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Ace Hardware Complaint