Enterprise Rent-A-Car Complaint

Overly Agressive Insurance Sales Tactics Involve Lying

prowsej's Picture Reviewed by prowsej
Complaint 		 0

Last month I rented a car from Enterprise in Bellingham, WA. I have rented many cars from Enterprise and am generally pleased with them. However, this time I found that the customer service I experienced was egregious. The big problem was that they tried to sell me on the optional insurance too aggressively. They tried to sell me on the insurance by lying to me and saying that if I did not purchase the insurance, then driving the car would be illegal. If I were pulled over by the police then I would not have insurance and would be liable to be thrown in jail, they said. This was absolutely not true. The contract that I signed with them provided that even without any additional insurance payments, Enterprise would provide all third party liability insurance as required by law in the states and provinces in which I was authorized to drive.

A more minor issue is that when I went to return the vehcile, even though I had opted to decline this insurance coverage and had initialled as such on my rental form, they had marked in their computer that was accepting the coverage and so when I went to return the car I was told that I was being charged significantly more than the agreed-upon price. I suspect that this was an intentional tactic to get me to pay more if I had been in a hurry and hadn't noticed that I was being charged for a service that I hadn't used.

I've only had these issues at this one location of Enterprise, never at any other.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Enterprise Rent-A-Car Reviews and Complaints More Enterprise Rent-A-Car reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 3x7 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Enterprise Rent-A-Car reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team