Chase Bank Complaint

Overdraft ripoff - not protection! - overdraft

Reviewed by treesareus
Complaint

Dear Customer Service,

These are very difficult times especially for someone 61 years of age and on unemployment like me. It is very difficult living in a society where rules are designed to take your money. Poor people have no protection. This is not the first time that I have experience bad business practices from your bank.

Last Wednesday I was short of cash so I thought I would purchase a NYC Metro card thinking I had about 6 dollars left in my account. I needed money for food until my unemployment check was deposited in my account. I discovered later that the purchase of a $2.25 metro card cost me $32. I asked the Chase bank clerk today “if I did not have sufficient money in my account why was I able to purchase the metro card in the first place”. He told me that it was a service to protect me from being embarrassed in the case of not being able to pay for a small item. This policy does not protect me at all. I was not able to pay may rent on Friday and was $32 short.

If I do not have money in my account I do not want any overdraft protection at all. I am on a very limited budget and the $32 that you took from me is totally unsettling my budget where every dollar counts. I need my money back.

This is appalling in that a $2.25 purchase is costing me $32.00. This practice does not protect me – in puts money in your pocket at my expense.

I was also informed by the bank clerk that it was not the first time this had happened. The first time the fee is $25. I asked if I could have a print out showing the first time I was charged for an overdraft. I wanted to see what the purchase was – so that I could compare it to how much I spent.

It is obvious that this policy is deceitful and crooked.

Sincerely,

Linda Fletcher

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Comments - Consumers and Companies Connect by Commenting

bankFucker says: (2 months ago)

Chase processes large transactions first because market research shows that people on the average have 1 0r 2 large items each month, rent, car, etc. They know that if they clear one large item first there's more of a chance that many small items won't clear, thus being able to collect multiple $35 fees.

donza says: (2 months ago)

I was a wamu customer since i was 14 years now. Im almost 28 now and i have been forced to use chase and have had nothing but issues. Pending charges and cleared charges bounce around my statement, it seems to catch any overdraft fee they can. I have a 7 year old daughter with Rett Syndrome and iv been on unemployment since january and unable to find a job. Every dollar means the world to me.

This week i have spent hours on the phone trying to figure out the issue. TODAY i logged on to my online banking and someone, (there was no name on the charges) deposited $1300 in my account and IMMEDIATELY turned around and took it out. When i confronted a manger about this, she blew it off, was very rude and didn't seem to want to help or talk to me at all.

Its funny to watch my account total fluctuate 5-50 dollars off of what should be there. This week their unwarranted overdraft fees ate my entire unemployment check and left me $100 short from paying my utilities this month.

Im now looking to close my account with chase and move to a local credit union.

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DetailsReview Rating: 1 out of 5
Reviewed By: treesareus
Company: Chase Bank
Product: overdraft
Date Added: 2 months ago

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Chase Bank Complaint