Outback Steakhouse Inc Complaint

Outback customer reviews - To go service

ts506273's Picture Reviewed by ts506273
Complaint 		 0

I placed a to go order with outback for an appetizer, entree and salad. I picked up the order and the service was friendly. I live about a half hour away from this particular outback in Greensboro NC. When I was pulling into the driveway at home I receive a call from outback stating I was given the wrong order, would I come back and get the correct order and they would make my order fresh. I asked what they would do for my trouble and I was told they would give me a free dessert and a coupon for an appetizer on my next visit. So I return and get the order, it is correct this time minus the honey mustard for the alice springs chicken. I go home, an hour later, and eat my meal and discover my chicken entree is not completely cooked, very pink in the middle. So I write a complaint on the outback website. The manager of that store calls me and apologizes and asks what happened, I explain, and she tells me it was handeled incorrectly, that the entire meal should have been comp'd and would have been if she were there (so now I feel kinda cheated by the free dessert offer). She also mentions that corporate will be sending me something in the mail. Well this was some time ago and I have yet to receive anything. I not only spent an extra hour and more gas to get the correct order but it was inedible when I received the order.

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