Bloomex Complaint

Order Complaint - Mixed Roses and 3 Happy birthday balloons

smjones's Picture Reviewed by smjones
Complaint 		 0

I have tried to contact your office on several occasions and no one has called me back. I purchased these items yesterday, Monday August 24, 2009. I ordered three happy birthday balloons and received a GET WELL balloon, which is not what I ordered. The other balloons that I received are already flat and out of air. This was a horrible order for my fiances birthday and I am very embarrassed. I am very dissatisfied with the service I received and something has to be done about it. I read the comments that everyone else had on measuredup.com and they were not good rating for your company. If I would have read them a head of time I promise you, I would not have ordered anything from your company. That's the problem with technology no one wants to talk over the phone or face to face anymore and everyone is becoming lazy and very unprofessional. It makes you not want to do business online because of the lack of trust and honesty. And for this to happen, I don't think I want to order anything else online, because the pictures that you may place on your website can be very deceiving. I need someone to contact me as soon as possible. And I want to say thanks a lot for jacking up my day!!!!

--- On Mon, 8/24/09, wecare@ bloomex .ca wrote: From: wecare@bloomex.ca Subject: Live Help Transcript To: jones7780@yahoo.com Date: Monday, August 24, 2009, 8:02 PM Ivan : How May I help You? Ms. Jones : Question I have a complaint about the service I received today. My flower were delivered after 5:00 today when I was told that it would be there before 5:00PM. Then when the flowers got there the delivery guy forgot the balloons and had to go back and get them. I was very upset when I received this message. I'm in Tennessee and my fiance is in Florida and I was trying to surprise him and did not happen that way. This was not a good impression on the company. And I found this company online and decide to go with you all. I am not pleased with the service and really don't know if I would order from you all again. This was a very important occasion for me and it did not happen as planned. Order number (optional) Ivan : Thank you for informing us. I will inform our customer service manager about this as soon as possible and she will contact you by e-mail. Ms. Jones : Yes have her contact me by email and by phone please. Cause it seems as if I can talk to anyone on the phone and I don't quite understand that. So could you please have her contact me please. Ivan : ok, she'll contact you asap Ms.Jones : Alright Thank you

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