direct tv Complaint

On 4/15/07 I purchased an HDTV...

Reviewed by Victor
Complaint

On 4/15/07 I purchased an HDTV at Best Buy, the salesperson said they were having a promo on direct-TV. I explained I was already a directv customer. The sales rep said I could just buy the HD service and add it to my existing service and that Best Buy would do it as part of my installation. I paid $99.00 for the HD receiver and the best buy installation guys came over and performed the install. At no point in time did I ever speak to direct-tv to have the receiver activiated. The Best buy installation guys did all the talking.

After three months of billing issues I decided I no longer wanted to be with Direct-TV and requested cancellation of my service. I was told that I could not cancel as I was commited to a two year contract. I ask the customer service rep to verify when I agreed to those terms and they claim it was automatic when I signed up for the HD service, problem is i never signed anything or agreed to an extension of service. I never even talked to direct-tv.

They claim that when I had the receiver installed i signed the agreement. When i looked at my best buy receipt there is no mention of such agreement matter of fact theres no mention of direct-tv. Then the representative claimed i verbally agreed when they performed the install. Again i never spoke to anyone at direct-tv. The best buy installer did all the talking with Direct-TV.

I dont understand how they get away with these deceptive practices and there is little or nothing out there to protect the consumer from such scams. I hope direct-tv goes under when IPTV becomes available nationwide. I am currently disputing this with Allied interstate a collection agency (direct-tv).

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Comments - Consumers and Companies Connect by Commenting

gfgriepp says: (6 months ago)

30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

incomitatus says: (1 year ago)

If they don't have a signed contract with your signature you DO NOT HAVE TO PAY. Check this out:
http://www.creditinfocenter.com/rebuild/debt_validation.shtml

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