Circuit City Complaint

On 12/3/07 I placed an order at...

Reviewed by Claudia
Complaint

On 12/3/07 I placed an order at circuitcity.com. I ordered three items. Later on that day, I received an email that one of the items has been cancelled. I phoned their 'customer service' phone number to confirm this cancellation and I was told on three different phone calls that the item was being sent.
When I received my order, only two items were received. I called the 800 number and was still told I would receive the item.
Today is 12/13/07 and I don't have the item or the refund. After numerous calls, I was finally told today that they would 'work on it'.
Good luck talking to someone at their 'customer service' number. The number connects you to someone out of the country who has a very heavy accent and communication is horrible, at best. Even the local store said they couldn't help because it is an Internet order.
Of the $201 order, I have received $30 worth of merchandise. I can not get a refund on the $150.
My mission has become to contact as many people that I can in order to spread the warning Circuit City .

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