Bank of America Complaint

patilpooja says: (3 months ago)

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Bank of america has scammed with me, once i update my balance in positive, they charge me overdraft fees. ITS A BIG SCAM BOA plays

antstxs says: (10 months ago)

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I have been fighting with BOA all year so far. They have a new scam now. They have now discovered how to make millions in one day by scamming their own clients. After a conversation with a bank manager who explained to me what they do is take off larger amounts first and then smaller amounts which means that they automatically bounce the smaller amounts due to the larger amount using up the funds.
Now if you had a balance of $500 in your account and you used your debit card for let’s say 10 small payments of about $20 each which will leave you a balance of $300. Suddenly there is another amount that comes off your account of about $400 which you forgot about for some doctor’s bill or something. Now at this point everything is pending in your account which allows them to fiddle the books. What they do is take the large amount off first, even though it was the 11th transaction in your account. This will leave $100 in your account and of the 10 previous transactions only 5 of them make it through and you will go into overdraft for $100. Then they hit you for the balance of the 5 transactions at $35 each which will be $175 in overdraft fees.
The manager and customer service will tell you that this is what the clients want. I have not found one BOA client who actually agrees with their new scam, they are actually angry about it. They also will refuse to take your money off your account as they receive it. They will rather leave it pending so that they can once again fiddle the books.
With everyone in debt and struggling financially, if 100,000 clients overdraft on one transaction, in one day BOA makes a clean $3.5 Million. I am sure the figure is larger than that –easy money.
When you go on line to complain to customer service they just send you back very patronizing emails on how you should conduct your account.