mercantila.com Complaint

OMG warning stay away - HOME BAR

jjersee's Picture Reviewed by jjersee
Complaint 		 0

WARNING,WARNING,WARNING to all you hard working people out there i plead to you to please stay away from this company .they are very disrespecting ,very dishonest and very much will rip you off!.i ordered a home bar from this company on 9-29-09.i forgot i did not have enough credit on my card to cover this coast (847.99)so i called the complaint back the very next day to cancel this order on 9-30-09. they assure me that order was cancel but they lied.because when i called the next day on 10-1-09 they stated to me that there was not such order cancel and that the home bar was already being shipped out to me.well a few weeks later i get an e-mail from the warehouse stating that they have my home bar and can they set up an delivery date. i told them that i`ve canceled the order on 9-30-09 and that they should have received an cancel order from the superstore company. well they said no order was ever made and they will try to get in touch with the superstore co. but that call or that cancel order was never made.and what makes it even worst i called my credit card co. capital one to explain to them that i want this charge remove from my account because it was cancel some weeks ago. you would think well my credit card company so they would love to help me. people let me tell you i truly believe that the credit card co. is working hand and hand with the superstore co. the credit card co. has been and still are giving such a very hard time of getting the money back on my card.it`s been a month now and still no answers and still no money has been returned back to my card. so as it stands i have no home bar,no return money and no straight answers from either my credit card co or the superstore company.it is now 10-16-09 and still nothing is being done.SO PLEASE BEWARE STAY A LONG WAY!

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