stubhub Complaint

Not paying

Patient1's Picture Reviewed by Patient1
Complaint 		 0

I sold my tickets on StubHub . I received an email from them on 8/6/2008 stating that my payment would be processed in 5-7 days then sent via US Mail. It is now 9/8/2008 and still nothing. I called Customer Service today and they made some BS excuse and said that payment would be released for processing today.

I hope their VP of Business Operations, Noah Goldberg, is proud of his operation. I guess this is what you get when you have an unqualified 34 year old running things.

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StubHubECC says: (2 days ago)
 0
Hi, I am following up on the behalf of Executive Customer Care at StubHub. We read your comment and can certainly understand your frustration with receiving your payment. We also recognize your disappointment with the service received when contacting us about the issue. We sincerely apologize for any inconvenience you may have experienced. When you sell tickets on our site, as soon as we confirm the buyer received the tickets, we will start processing and sending payment within 2-5 business days. We regret that this may not have taken place during your experience. We would like the opportunity to ensure that your situation has been resolved. Unfortunately, I do not have the order number or the account that this transaction took place and was hoping you could provide further detail. Please email us at yourfeebackmatters@stubhub.com, attn: Susan, and include the email address that your StubHub account is registered with. I look forward to speaking with you! Susan Hickok, StubHub Executive Customer Care




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