Bank of America Complaint

Not customer focus

Reviewed by AnaV
Complaint

I recently made a deposit in the atm machine at bank of america . I have been with bank of america since 2000. The check was my school tuition refund which I could have cashed at a Wachovia since that is my schools banking institution paid the 5.00 fee for not having an account at wachovia and then deposited the cash at bank of america. However, because I have never had a check held even in the past with my school refunds. I deposited my account and waited for it to clear on the next business day. When I check my bank account BOA had placed a 10 hold on my funds. I call and tried to inquire why this occurred and they said because we have the right to place a hold on any checks we want to hold. Meanwhile all my automatic withdrawals will bounced and of course BOA favorite thing will occur. They will impliment several 35.00 overdraft fees when in reality I do have money in my account. They are not customer focus and they are surely going to be one customer less since obviously their main concern is money. They wont have any more of mine. Once that money clears I am closing my account. BOA will no longer pimp me!

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