Brakeplanet.com Complaint

Reviewed by akavois
Try Harder

-1

I ordered replacement pads for my Mazda 6 from brakeplanet.com and shortly thereafter received my product. I ordered Mazda OEM replacement pads as my car was still under warranty but I wanted to save some money from the dealer parts store. The brake pads went on fine but over the course of a few months I was told by two separate Mazda dealerships that these are not Mazda pads. The pads work reasonably weill but they tend to fade faster, make more brake dust, and about 2 months in I am starting to notice some brake noise coming from the pads at low speed stops (which the Mazda pads never did). I am disatisfied that they didn't deliver as advertised but I did not complain back to the company. I have read some other reviews since purchasing this product about brake planet and have seen a trend of sub standard service and quality. Won't buy from them again regardless of price.

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Brakeplanet says: (5 months ago)

0

We don't advertise on our website or over the phone that our pads are Mazda or any other car manufacturer brand. Our pads are aftermarket OEM parts. Aftermarket OEM meaning that they are made to OEM specifications but are not Mazda brand. This review does not reflect our company nor does it accurately depict the transaction. The company cannot be held at fault for a customer's failure to fully read or understand the product. The pads are under warranty for brake fade. If you were to contact us for a return, we would have either sent you replacements or refunded your money. Next time, give us a chance to make it right before posting a negative review online.

Brakeplanet says: (5 months ago)

0

We don't advertise on our website or over the phone that our pads are Mazda or any other car manufacturer brand. Our pads are aftermarket OEM parts. Aftermarket OEM meaning that they are made to OEM specifications but are not Mazda brand. This review does not reflect our company nor does it accurately depict the transaction. The company cannot be held at fault for a customer's failure to fully read or understand the product. The pads are under warranty for brake fade. If you were to contact us for a return, we would have either sent you replacements or refunded your money. Next time, give us a chance to make it right before posting a negative review online.

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