Northwest Airlines Complaint

Northwest customer service

bcobaugh's Picture Reviewed by bcobaugh
Complaint 		 +2

This review is for the new owner of Northwest airlines .
I have a case where my wife flew to California to visit sisters, one sister was having some medical issues. Unfortunately her youngest sister died two days before returning home. She called delta and explained the circumstances, that she needed to change her return flight by one week so she could be there for the funeral. She gave them the name of her sister, the hospital where she passed away at, and the name of the funeral home.

The representative told her that it was there policy, that any changes to the original ticket, that there was an additional charges of over $250.00.
I can remember when airlines had a heart and as long as the information could be verified there was no extra charge and would do what was necessary to not add additional stress to an already a very stressful circumstance.
I when to delta’s website and contacted them via there email, that was on Sunday 4/19/09, I addressed my concerns and asked for an explanation why there was an additional charger for an unusual occurrence. That it was not planned, who can plan a death, and all of the information was furnished to there representative to be verified. Today is Wednesday 4/23/09 and they haven’t had the courtesy to even reply back.

They need to learn how to treat there customers and at a minimum reply back to my concerns . Because of there action or should I say lack of action, I will need to rate this airline with a negative 4. I guess being the biggest makes you care less about customer service.
Delta has lost my business for ever and will recommend that our employees find another carrier to meet our traveling needs. Delta may have made a few dollars but will lose allot more (loyal customers).

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Soccerplayinmom says: (4 months ago)
 0
That's terrible! I also believe it. We had a horrible experience with Delta/Northwest in June trying to get home. The customer service is non-existent. I wrote Customer Care over 3 weeks ago and have heard NO response. As I type I am sitting on hold waiting to speak to a "live" representative It has already be3n 14 minutes, still no one! The first time I waited 22 minutes without a response before I hung up! My family and friends will NOT be flying Delta/northwest again. UGGGG!

MelPa says: (5 months ago)
 0
I had a similier situation occur. I was told it was 785 to change the outgoing flight, due to a family death. I then thought, ok...i can buy a one way ticket with a different airline for 200 dollars. Delta/Northwest informed em that if I was not one th outgoing flight, that I would lose my seat on the return flight. What does not being on a plane 2 weeks prior have to do with my PAID for a RESERVED seat on another plane? I can tell you what. It has to do with them profitting off of personal loss. 785 profit. When I called to discuss this and possible getting a voucher, since it was STILL cheaper to buy a whole brand new ticket with Frontier, the customer service lady was so rude. After 17 minutes on hold I asked ehr kindly to "not speak to me like we were in some bar fight". I then asked her politely for her name because I was shocked that anyone would be treated like that. She told me it was "none of my f-ing business." Then when I said "excuse me?" She stated, "I am going to be rude to you now" and screamed at em to "get off her line"- she then HUNG up on me. What customer service department do you know of where they hang up on people? It is deplorable. I will spend extra money in the future to NEVER fly with Delta/Northwest. I have also sent out an email to over 100 of my friends family and co workers asking them to NEVER buy a ticket with these people.

MelPa says: (5 months ago)
 0
I had a similier situation occur. I was told it was 785 to change the outgoing flight, due to a family death. I then thought, ok...i can buy a one way ticket with a different airline for 200 dollars. Delta/Northwest informed em that if I was not one th outgoing flight, that I would lose my seat on the return flight. What does not being on a plane 2 weeks prior have to do with my PAID for a RESERVED seat on another plane? I can tell you what. It has to do with them profitting off of personal loss. 785 profit. When I called to discuss this and possible getting a voucher, since it was STILL cheaper to buy a whole brand new ticket with Frontier, the customer service lady was so rude. After 17 minutes on hold I asked ehr kindly to "not speak to me like we were in some bar fight". I then asked her politely for her name because I was shocked that anyone would be treated like that. She told me it was "none of my f-ing business." Then when I said "excuse me?" She stated, "I am going to be rude to you now" and screamed at em to "get off her line"- she then HUNG up on me. What customer service department do you know of where they hang up on people? It is deplorable. I will spend extra money in the future to NEVER fly with Delta/Northwest. I have also sent out an email to over 100 of my friends family and co workers asking them to NEVER buy a ticket with these people.




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