livingincomfort.com Complaint

No Refund/Rude - Biobrite sunrise digital alarm clock

DenSam's Picture Reviewed by DenSam
Please Improve 		0  

I contacted the company to ask how to proceed with a return after discovering the alarm clock I had purchased from them was defective. This began early in September. I received electronic responses, and also several emails confirming that my order had SHIPPED. I... More...





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nicoleberg says: (2 months ago)
0  
We are very sorry that this customer is unhappy. We really went out of our way to satisfy her. We communicated with her many times and she even responsed that she was "all set". We sent her two products and then made two call tags to pick them up (as she wasn't satisfied with either one). We spoke to her last Friday and told her we would credit her account. Not only have we refunded her money but we let her know. Is there anything else we can do for her? She should let us know.



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