L.L. Bean, Inc. Complaint

No Longer an L L bean customer

Reviewed by ExLLBeancustomer
Complaint

Long time customer of LL Bean! Lack of recent customer service will deter me from continuing to buy their products. I bought an .entertainment center that turned out to be damaged because It was left out in the rain by UPS. LL Bean pleasantly informed me that they would ship out another unit to replace the first one. I was instructed to carefully unwrap the 2nd package so I could use it to rewrap the damaged one. Second one arrived, with the help of two friends we assembled it. This Entertainment unit was difficult to assemble, extra holes , quality control of product certainly not adhered to. Called customer service to ask them how to send the original entertainment center back, I am required to pack it up and UPS will pick up Far too much time has been alotted to this purchase! LL Bean customer service supervisor was condescending. According to customer service policy I am now required to use my valuable time, to repack this cumbersome damaged product.
In the past I considered myself a consumer that bought LL Bean products. Now I am expected to be a furniture packer! To compensate my time they will take shipping off my bill. the Big deal, I am sure they have been compensated by UPS for the original error. I will no longer do business with this company. Very dissatisfied with the quality of the product and most importantly, dismayed with the lack of customer service that LL Bean has always demonstrated!

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