National City Bank Complaint

bsan3 says: (6 months ago)

 0

Horrible customer service! I don't care how much or how little a customer has in their account, you should never stand up for being treated like garbage by your bank! I made a purchase online and the retailer had an honest to goodness issue on their site resulting in me being double-charged. I contacted the retailer immediately, they apologized and assured me I would be issued a credit instantly. I saw the item cancel but didn't see any credit back to National City online within a couple hours. I called NC's support and the CSR was very helpful and advised me to simply get the authorization number from the retailer and they'd be able to instantly credit me. I got the authorization number and called back with roughly 10 minutes before they closed -- this time, the CSR was very hostile. He kept stalling and finally pulled up the appropriate information. After asking me to hold for a couple minutes and telling me he couldn't find any charges (although the previous rep did so in under 10 seconds) he states "Oh, I found the issue here. Unfortunately, we're now closed. Call back tomorrow, hopefully you won't overdraft." He ended the call.. Needless to say I will be closing my account and moving back to my local bank (which had fewer services but GREAT CUSTOMER SERVICE) It cannot be said enough about these people at National City...HORRIBLE CUSTOMER SERVICE! Once they get their money, they will shit all over you.