Bloomex Complaint

NOT IMPRESSED with their service. - Sunshine and Smiles

Disappointment's Picture Reviewed by Disappointment
Complaint 		 0

I am not too pleased with Bloomex right now. I paid by VISA. Didn't get receipt from order taker as she wrote wrong e-mail address. The flowers sent to my relative at the hospital were wrong. Wrong flowers, wrong signed card - my aunt got someone else's order! She got lillies which she is allergic to - and they are a flower that is not welcomed in hospitals for their pungent smell. I contacted live chat. Took for-ever for someone to answer it. I asked Bloomex for a refund, but the flower order had to be returned to them first and they charge $9.99 to get it! It was their own delivery person's mistake! They said it "probably" will be tomorrow to go get these wrong flowers back. Meanwhile I am out of pocket and very disappointed at this whole mess.My aunt is upset that she had to get someone to put the flowers in a closet because if Bloomex doesn't get them back, I can't get a refund. I'll keep you all posted to let you know what happens....

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IreneLabelle says: (7 months ago)
 0
Thank you so much for sending another bouquet. It is very much appreciated & I knnow my sister-in-law will be very pleased as well. With this type of excellent service I look forward to doing business with you again. Irene

Wayne194 says: (8 months ago)
 0
When I spoke to my Aunt and asked her about the flowers she told me that they were beautiful.

Disappointment2 says: (9 months ago)
 0
Well, here's the resolution. Finally.
After MANY calls to Bloomex, I finally got a call back from a fellow by the name of "Gilbert" in the Ottawa office. He seemed very nice. Long story short: I got my refund. They had to have a delivery company pick the flowers up first before they would re-imburse me. Their online chat service leaves much to be desired. Very poor communication! You have to wait and wait before someone answers, and it helps if you can type fast and well! Quick tip: I feel that after using the on-line chat, make sure to print out the transcript. I think when they see that you have saved a copy, they take your problem more seriously; just my perception.
I think you are better to order flowers from a place that you establish a rapport with, that is an actual florist, near the vicinity of the recipient. Then, if the flowwers are not as expected, you (or the recipient) have recourse to approach them in person. You want to make sure that you are getting the proper flowers and the size of arrangement and quality that you are paying for - and be able to check to see whether the florist indeed followed through.




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