Todd Brown, Inc. Complaint
NON-DELIVERY FROM ONLINE MARKETING GURU - ChiroDashboard
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Reviewed by dcadmin Please Improve |
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Beware his slick video ad that he sends to your email. It sounds like a no-lose situation when he GUARANTEES that you'll get results.
It took almost a week to even be able to login to the ChiroDashboard, then the services took another week to actually become available.
His customer service is condescending and not helpful; in fact, one person would say one thing and another something totally different.
And although we canceled according to his policy, he NEVER refunded a dime - in fact we had to contest an unauthorized charge to our credit card.
He promises that the ChiroDashboard is search engine friendly, but after a month, our website STILL DIDN'T COME UP ON GOOGLE!
Comments - Consumers and Companies Connect by Commenting
Hey dcadmin... sorry to hear about your dissatisfaction with the ChiroDashboard. We certainly understand it is not for everyone. But, if you compare the quantity of happy, raving chiropractors to the tiny quantity of unhappy docs, I am very proud of our company. We wish you the best of luck.
I hope you've canceled service by now...they require you to complete their cancellation form and fax it to them. Be sure to get a fax receipt. Also, you can contest the charges on your credit card and non-delivery; it may help you recoup some of the $$ you've lost with them.
0
Todd,
I am one unhappy member of your Massage Dashboard
This is the most poorly run programme I have ever had the misfortune to partake in. You boasted in your sales pitch how this customer service was the best in the Healthcare profession - you should rethink those words and change that statement. No wonder this Dashboard is getting slated in the Healthcare forums.
Look at my emails, look at my tickets, look at how many times I have contacted Live Support and still nobody gets off their butts and helps. You should be ashamed and you should take responsibility and sort it out.
I am seriously unhappy - but then again Kellie my non existent account Manager knows that and has done nothing to resolve this. I get told she will ring me for the 48 hour promised call - nothing. Repeatedly I get told she will call - nothing again. Its been several weeks now Todd - was your sales pitch one big exaggeration?
I am so annoyed at the lack of Customer Support. In your sales pitch Todd, you claimed how this customer support was the best in entire Healthcare profession. You need to re-thing your words and to change that statement. I have never come across anything so un professional and poorly run. Account MANAGER? Get real she would not last 5 minutes in my business - she promises the world and delivers ZERO
I vented my frustration in the forum - and guess what, the following day only my post had been removed. What is this - Big Brother? I belong to other programmes online Todd, and they all have direct access to the main people to sort out issues. You hide behind your useless customer support staff. They tell me that they inform you of these issues - but I get no correspondence from you or any other person. you should really be ashamed of how this is run Todd - seriously
I don't expect a reply - why should I? I am only paying you money each month - how inconsiderate of me
I am one unhappy member of your Massage Dashboard
This is the most poorly run programme I have ever had the misfortune to partake in. You boasted in your sales pitch how this customer service was the best in the Healthcare profession - you should rethink those words and change that statement. No wonder this Dashboard is getting slated in the Healthcare forums.
Look at my emails, look at my tickets, look at how many times I have contacted Live Support and still nobody gets off their butts and helps. You should be ashamed and you should take responsibility and sort it out.
I am seriously unhappy - but then again Kellie my non existent account Manager knows that and has done nothing to resolve this. I get told she will ring me for the 48 hour promised call - nothing. Repeatedly I get told she will call - nothing again. Its been several weeks now Todd - was your sales pitch one big exaggeration?
I am so annoyed at the lack of Customer Support. In your sales pitch Todd, you claimed how this customer support was the best in entire Healthcare profession. You need to re-thing your words and to change that statement. I have never come across anything so un professional and poorly run. Account MANAGER? Get real she would not last 5 minutes in my business - she promises the world and delivers ZERO
I vented my frustration in the forum - and guess what, the following day only my post had been removed. What is this - Big Brother? I belong to other programmes online Todd, and they all have direct access to the main people to sort out issues. You hide behind your useless customer support staff. They tell me that they inform you of these issues - but I get no correspondence from you or any other person. you should really be ashamed of how this is run Todd - seriously
I don't expect a reply - why should I? I am only paying you money each month - how inconsiderate of me
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