Gentle Dental Complaint

Reviewed by lisa4deante Complaint

0

After speaking with the receptionist to set up my son's inital appointment I was thrilled to have found a dentist that would be good with my apprehensive son. When I got to the office my thrill disappeared. When I walked into the Detroit office it looked more like a fly by night project. Nothing about the place appeared kid friendly. At least the had chairs. After a 2 hour wait wn the waiting room with an apprehensive 6 year old asking to go home we are finally called into the back. 20 minutes later partial x-rays are done. Not even on the back teeth where his bad teeth are. Then there is another 25 minute wait with no one coming to the room. When I told my son we were leaving one of the dental assistants asked me what the problem was. I explained to her that you do not have a nervous child wait 3 hours and hasn't even seen the dentist yet. She explained they are very busy due to alot of people losing their insurance due to the economy and closing jobs and asked me if I would like to schedule another appointment. NO WAY!!!! What is the pourpose of havimg an appointment if your not seen for hours anyway? I actually ended up walking out and let every client in the waiting room know how I felt on my way out.

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