The Shane Company Complaint

My wife and I went to The Shane...

Reviewed by EricMcConnellJohns
Try Harder

0

My wife and I went to The Shane Company ("Shane Co.") to purchase wedding bands three weeks before our wedding because our previous vendor fell through. They were very helpful during our initial visit. We found the rings that we wanted, but they had to be special ordered in our size and would arrive in 6-8 weeks. In the mean time, they gave us loaner rings to use for our ceremony. Three weeks later, on our wedding date, I received a phone call asking to confirm the order. I wasn't able to get back to them until a week later. When I did clarify the order, they indicated that it would be another 6-8 weeks until the rings came in. A week after that, I received another message asking to confirm the order. Due to issues with my cell phone, I wasn't able to get back to them and they got one of the rings in a week later. When we went in, we discovered that they ordered the wrong ring, despite the fact that we confirmed it once during our initial visit and again over the phone. It will be another 6-8 weeks (or 1-2 months, which they said was somehow shorter) before the correct ring comes in. For all of our trouble, they gave us a $20 gift card to a local gas station. Not really what I would call incentive for continuing to do business with them. We have no confidence that they will get the order right this time or if my wife's ring will be correct when it comes in. If we find comparable wedding bands elsewhere that we can get in a reasonable amount of time, the rings will be returned and they will never get business from us again.

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