Verizon Communications Inc. Complaint

My mother died I called to...

Reviewed by KATRINASTEWART
Complaint

My mother died I called to cancel her service and pay any amount still owed. Verizon cancelled her last bill and charged nothing for the last month and would disconect service with no charge since she DIED. ok now i sent a death certificate as needed and when i turned her phone back in the store faxed a copy of her death certificate. Verizon turned it over to a collection agency to get the diconnection fee even after i called them every month to clear this up. The store where the phone was purchased sent another death certificate, still sent it to ANOTHER collection agency, I sent another death certificate and now we are in the 5th month of this i called the owner of the store and he had to clear this up. No one at verizon knew what to do,she expired early we did not just turn the phone off. I found my mother dead in her home so to handle all the stuff i had to was difficult and verizon only made it worsre. It took almost 6 months to clear this up due to there error.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Verizon Communications Inc.!

	Create a support ticket for Verizon Communications Inc.!

	More Verizon Communications Inc. reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 8+1 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Verizon Communications Inc. reviews

Similar reviews

MeasuredUp Success Stories

"MeasuredUp solved my problem with my internet company. They would not return my call but after I posted a review a customer service rep emailed me." Joe S.