Sears Repair Center Complaint

Must be the very worst

Reviewed by Anita123
Complaint

Bought a dishwasher from Sears.
After 2 weeks this dishwasher leaked.
Called service and the Sears service man arrived in a bad mood.
Took 2 minutes, told me what was wrong, told me he had to order a part and was gone---total time spent here--10 minutes.
About 7 days later received a call from Sears Service centre to say the repair man was coming between 9am and 6pm to replace the part. I take a day off work to wait. The day he was supposed to arrive, I receive a call--the call is cancelled by Sears.

They would contact me a few days layer they call again and advise me that the service man is coming., I again take a day off work and guess what---the call is cancelled once again.
So 2 calls were cancelled and everday I have a flood in the kitchen--do they care?
I must have spoken to the call centre 10 times--all the promises came to nothing--no repairman, no apology , no repair, no nothing.
I wrote a long letter to Customer Service with details of this disgusting non service. Did all these complaints help===not a thing. Did I receive a reply from tham AND an offer to assist me---that would be wishful thinking. Why do we buy from Sears when we know that the service is non existent? ALLLLLLLLLLLL out complaints will not help one bit They will continue to screw us around. Intersting==I have friend who works for Sears---she looked up the work schedule for my repair---they claim that I was not home one day when they came---what a lie. The intersting thing was that the entry was made at 8am and the appointment was for anytime before 12midday.!!! How do like them apples---besides being incompetent they now fabricate as well. My advise---NEVER NEVER EVER buy an appliance from Sears.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Sears Repair Center!

	Create a support ticket for Sears Repair Center!

	More Sears Repair Center reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

SearsCares says: (1 month ago)

Anita123

I am sorry to hear about the problems you have been experiencing with Sears repair. At this time I know you are frustrated with Sears and want this resolved as quick as possible. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can find the best solution to meet your needs. Please provide a contact number and the phone number the dishwasher was purchased under (if different than the contact number) and we will call you at your convenience. In addition please include your screen name(Anita123) in your email so we can reference to your posting.

Thank you,

David V.
Senior Case Manager
Sears Cares

View all comments

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 8x4 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Sears Repair Center reviews

Similar reviews

MeasuredUp Success Stories

"MeasuredUp was great for me because it allowed me to make my opinion known to others and not allow the company that took advantage of me to get away with it." Lisa D.