First New England Mortgage Complaint

Misleading Client - loan and appraisal

Sophia0423's Picture Reviewed by Sophia0423
Complaint 		 0

Joe Haglund, your loan officer told us that our mortgage refinance (new loan) application was approved and we had to pay for appraisal $900. After the appraisal he confirmed one more time that the load was approved, however today he told us that we need to bring more than $40K to the closing in order to get refinanced. Obviously we want the appraisal money back (Joe clearly misled us saying that the loan was approved to our conditions and not on the condition of bringing extra $40K).

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