Micro Center Complaint

Micro Center WinBook and rotten...

Reviewed by Karen
Complaint

Micro Center WinBook and rotten customer service!

Feb. 6th 2007 My WinBook computer was taken to MicroCenter for to get repaired as the computer wouldn't play CD's or read a printer disc. I was called several times saying the computer was repaired but everytime I went to pick up my unit it was still broken. When I have tried to check on the status of this computer I have had to wait on the telephone for over one hour, when I have been finally transfered I was either hung up on or disconnected. I have since contacted the corporate headquarters of Micro Center and they have been just as useless with promises bropken and a very unhappy customer. Is it unfair to expect this company to give a a replacment as it's now almost 2 months without a computer? My advice is to run as fast as you can from this company! This company puts out a crummy product as they are the producers of WinBook and PowerSpec computers! They want your money but don't care about you after they have gotten it! BUYER BEWARE!

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Comments - Consumers and Companies Connect by Commenting

valzient says: (6 months ago)

ok i am having a very similar issue only now instead of having someone hang up on me they wont even answer the phones i have returned the same pc a number of times for an issue with the harddrive and the cd-rom drive. I am a pc tech and i told them exactly what was wrong with it. they had the computer for about a month then finally called me to tell me that they haven't been able to find the issue with the computer until then (BULLSHIT) sorry about the language but it is. i didnt get my computer back for almost two months later meanwhile i am falling behind in school but the computer still not fixed. They also refused to give me the number to their corporate headquarters. once i got it by having to search online at my friends house they refused to give me a new computer like it states they must do in the contract given by the store with a purchase of a warranty. any suggestions for i am desperate have no more money but am in dire need of a computer for school.

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