mercantila.com Complaint
Mercatila.com is an online...
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Reviewed by Paul Please Improve |
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Mercatila.com is an online retailer for many products. They do not stand behind their 110% price guarantee. Do not let them fool you with their apparent customer service. I attempted to cancel my purchase one day after placing the order and they didn't respond... More...
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Mercantila is horrible. I am going through the same experience. I tried to get ahold of them for a week solid to expedite shipping without any response. After calling the phone number they plaster all over their website, I heard a recording saying that they do not support customer service over the phone any longer and referred me BACK to their website! I finally figured this company was scamming me so I requested my money back. TWO DAYS later, they finally responded and said that since the item was due to ship FOUR DAYS LATER, they could not issue a refund without nasty fees and shipping costs that would have equalled what the item was worth, anyway....but there were no shipping fees because the item hadn't even shipped yet! So I accepted the charge and requested that my item still be shipped, but if I could PLEASE have it expedited. The CSR said she would have to get back to me on that. I waited...Finally, I called the manufacturer myself and got my answer within two minutes: It was too late to request expedited shipping.. it should have been requested a week ago. I HATE MERCANTILA.
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