Sears, Roebuck and Company (Sears.com) Complaint

Maintenance contract and rebate

Reviewed by dcrocker
Complaint

I am writing with my dissatisfaction with the maintenance contract I bought on a vaccum cleaner I bought in Brunswick, Maine, Sears. We were told we would be given a loaner. I took the vaccum to the store yesterday and they said they discontinued this policy. I am without a vaccum cleaner for 2 weeks. We were told we could have a loaner at the time of purchase and feel we should get a refund on our maintenance contract. Also, we bought a front loading washer in January and were told we would get a 10% rebate. I filled out all the necessary work on the computer but they say they have no receipt of this purchase. I have the receipt to prove my purchase. Needless to say if this is the kind of service we are going to receive, I'll shop elsewhere. We have been dedicated Sears customers for 40 years and purchased many appliances from you.

Diane Crocker
Boothbay, Maine 04537

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Comments - Consumers and Companies Connect by Commenting

SearsCares says: (6 months ago)

Dear dcrocker,

It is disappointing to hear that you are not pleased with the service you have received from Sears. My name is David and I work for the Sears Cares Team. I would like to speak to you regarding your experience. Please contact me at searscares@searshc.com so we can further discuss your concerns.

Thank you,

David V.
Senior Case Manager

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