Magic Jack Complaint

Magic Jack Changed their service in the middle of my first year

Reviewed by smullins85
Complaint

Magic Jack is a marginal voip solution that gives average quality. I bought one five months ago specifically to make work phone calls from home. The largest part of my work phone calls are to conference calls that other people set up. Today Magic Jack told me that they are no longer allowing customers to call conference numbers. I did not agree to this limitation and would expect that they would either extend the access to people who have already signed up for the entirety of their first year or offer to refund their money. When I attempted to run this by Magic Jack support, they would not help me at all. This is terrible planning and service.

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Comments - Consumers and Companies Connect by Commenting

used2bhappy says: (3 months ago)

Same thing happened to me. I can no longer dial-in to the conference numbers I use for work (a small company called HP). I used to love magicJack. They completely hosed me over by blocking the HP conference dial-in number.

oopsiedoop says: (3 months ago)

I have the same problem. This should be information made known to all who are considering buying this product.

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