EXTRA SPACE STORAGE Complaint

Lousy Manager

jbto's Picture Reviewed by jbto
Complaint 		 0

Moving out of my unit I filled out the little "move out notice" card and put my move out date as 2/18. My bill was due on the 14th. My fiance moved us out early on the 13th, did the walk through with the manager and made sure the unit was empty, went back into the office where some customers came in, and the manager started helping them out while working with my fiance. The manger told my fiance he was good to go so he left. The manager called us on the 18th and confirmed that we were moved out of the unit. But we didn't think anything of it. Now extra space is trying to charge me for the 4 days that we weren't even there because we were suppose to get a receipt when he did the walkthrough with the manager. I tried to politely explain to the manager that he did the walkthrough with him on the 13th but did not receive a receipt. He swore up and down that this is how it's always done with every customer. I told him I'm sure it is, but this time there was a mistake and we need to fix it. And so I asked how do we fix it. He say's I don't know m'am. Then I ask him aren't you the manager and he says yes, but he doesn't think it can be fixed. So I called the "800" customer service #, where I told him the whole situation. He said it wasn't right and being that I wasn't hollering at him when I told him, he gave me the corporate number in Utah. Where I left them a message and am now waiting on a call back.
Now I understand that no one is perfect and that we all make mistakes but why can't a manager understand that and at least try to fix them. He's obviously not capable to help multiple customers at once and maybe he shouldn't be managing something like a storage counter, where there is usually only 1 or 2 people behind the counter to wait on multiple customer's coming in at once. Just beware when working with the manager @ extra space storage in WPB on Southern Blvd.

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