Northwest Airlines Complaint

Lost Luggage - Horrible Customer Service - Luggage Service

JElizH's Picture Reviewed by JElizH
Complaint 		 0

On a Scuba vacation to Florida, NWA lost my luggage with my scuba gear in it. I reported the lost immediately. I was lied to about the whereablouts of my luggage. They did not want to pay for rental of scuba euqipment, they were jerks about what I could spend even though all my clothes was in my luggage. I spent the 5 days without my luggage. They gave me $180 reimbursement. That's all! I called several times and sent emails and they do not respond!! I filed a reimbursement form after 5 days- I have not heard anything from NWA. It has been a month since they lost my luggage and I have not heard anything. That is absolutely unacceptable customer service. They lost my luggage.
I am appalled at their behavior!

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Worktraveler says: (7 months ago)
 0
I understand your frustration. It has been a month since my luggage has been lost. I sent my claim form certified mail. Northwest is still disbuting the date. I have been told several different dates. I have called the claim center several times all calls ended in rude service and the representative hanging up on me. At this point the only thing I can assume is that northwest is giving up on my claim and refusing to pay up. Needless to say I will not be flying northwest again for personal or business. I am highly disappointed.

Worktraveler says: (7 months ago)
 0
I understand your frustration. It has been a month since my luggage has been lost. I sent my claim form certified mail. Northwest is still disbuting the date. I have been told several different dates. I have called the claim center several times all calls ended in rude service and the representative hanging up on me. At this point the only thing I can assume is that northwest is giving up on my claim and refusing to pay up. Needless to say I will not be flying northwest again for personal or business. I am highly disappointed.




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